The Ultimate Guide to Ecommerce Chatbots

Many websites now use chat widgets to welcome support, and turn prospects into paying customers. The whole process, from connecting with the bot to viewing a product, is a flowing conversation. And through a range of questions, the user can tell the bot exactly what type of product they’re looking for before being shown matching items. Argomall’s bot also Google’s Site Search API so that customers can enter keywords such as “Sony TV” and see any relevant products from their store.

It’s a good example of using a bot to do the hard work for customers e.g. find products that match their criteria. For each question, users can choose from a selection of four responses. By helping customers find the right fitting jeans for them, it helps reduce online returns based on sizing issues. First rolled out to support Christmas sales in 2017, Ralph the chatbot was a huge success.

best solutions offering ecommerce chatbots

This chatbot utilizes a powerful conversational AI engine to talk to users who have trouble sleeping. This award-winning chatbot was deployed on SMS and became an instant hit thanks to his friendly and light-hearted conversations. Tinka is a very capable chatbot with answers to over 1,500 questions that help customers get the help they need instantly. If however, the customer has a question that Tinka cannot answer, its LiveAgent Handover feature seamlessly transitions the conversation to a human agent without the customer having to do anything. Automation is a good, even essential thing if you want to make both your operations and user experiences more efficient (there’s that word again!). You just need to make sure that you’re reliably automating the right things.

If anything goes wrong during the chatbot process, a member of your team can step in and take control of the situation. Chatfuel promises that 98% of your customer enquiries will be handled through the chatbot, which saves you valuable time and means you’ll have to reply to fewer queries. You can set up pre-made answers for FAQs so you don’t receive the same questions repeatedly. Keeping on top of eCommerce customer service can be time-consuming, especially when many customers get in touch with the same query. To free up more of your time to grow your business, invest in a chatbot to respond to common queries. According to the SOR framework, consumers’ response behavior consists of both averting behaviors and approach behaviors (Kim et al., 2020).

Compatibility with social media platforms

They are also able to browse through a catalog and order the product using a chatbot. The most popular platform for chatbots is Facebook Messenger, where companies have already created more than 300,000 chatbots. Read this chapter to learn specific chatbot strategies and tools that will propel your business to the next level.

It stands out with its intuitive interface, collaborative mode and the option to customize the code. It also includes significant features such as voice assistant, audiovisual resources within conversations, and API integration. However, it is based on a very simple platform for relatively basic uses. It does not include an internal payment system, API, voice-assistant use, nor integration with any platforms other than Facebook. Chatbot software combines helpful and autonomous intelligence, while training and feeding information to the system, allowing it to create logical and natural interactions. After all, a report by PwC has shown that 27% of people cannot tell whether they’re speaking with a person or a bot.

To increase customer satisfaction and support the customer service team, they built a chatbot. Patrón, part of the Bacardi umbrella of companies is a brand of premium tequila products. They are known for their customer experience and wanted to inspire more customers to try out new drinks over the summer. The chatbot also included a fun game called Roll The Dice to suggest random holiday destinations which were played over 16,800 times during the initial 90-day campaign. Botsify supports team collaboration and workflows, enterprise Single Sign On and prototype preview across devices. Are you ready to enhance customer satisfaction and increase the sales of your business?

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